Refund Policy

Refund/Exchange Policy

We offer a 30 Day Money Back Guarantee on every stock product unless otherwise indicated for specialty products such as COVID-19 related. Please call customer service at 541 633-7793, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.  Custom printed orders are nonrefundable.  Please note there is a 15% restocking fee for returns and returns must be new, in the original box and ready for resale unless defective.

Return merchandise with RMA number to:

 

Builders’ Site Protection, Inc.
20784 Carmen Loop, Suite 140
Bend, OR 97702

 

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

 

 

Order Cancellation Policy (example)

Please submit any cancellation via email to sales@buildsitepro.com, or call on our business phone at 541-633-7793

Email cancellations must contain the following: First name, last name, company name (if applicable) order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

 

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground or Fed Ex Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

 

Warranty Procedure
We suggest you contact our tech support team first by calling or emailing us at support@buildsitepro.com to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!

 

30-Day Warranty
All products (unless specifically stated otherwise), carry a 30 day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.